# branch-basics

> Public Help Center articles for branch-basics.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Where can I buy Branch Basics?](https://branchbasics.gorgias.help/en-US/where-can-i-buy-branch-basics-250935.md): Thank you for your interest in Branch Basics! We sell our products through our site, and ship to the United States, US Territories, Canada and APO for military. Also, some of our products are now available on Amazon and Target!
- [Where is Branch Basics made?](https://branchbasics.gorgias.help/en-US/where-is-branch-basics-made-250938.md): Branch Basics products are formulated in the United States. Some components are sourced globally.
- [How do I become an affiliate?](https://branchbasics.gorgias.help/en-US/how-do-i-become-an-affiliate-250941.md): Thank you for your interest in being a Branch Basics affiliate. Our affiliate program is currently full. In the meantime, please consider joining our Pure Perks Program. It’s a great way to introduce friends and followers to Branch Basics and spread
- [Does Branch Basics have a non-discrimination policy?](https://branchbasics.gorgias.help/en-US/does-branch-basics-have-a-non-discrimination-policy-250942.md): At Branch Basics, we are committed to promoting a culture of acceptance and inclusion. The heart of our mission is to help all people create healthy homes and open the eyes of all people to harmful chemicals that undermine health. We value all of our
- [How do I unsubscribe from marketing communications?](https://branchbasics.gorgias.help/en-US/how-do-i-unsubscribe-from-marketing-communications-507102.md): We would be happy to assist you in unsubscribing from our mailing list and/or texts. Please fill email us via this form, and include your email address that you want removed and/or your cell phone number. We will get back to you as soon as possible!
- [What is the pH of The Concentrate?](https://branchbasics.gorgias.help/en-US/what-is-the-ph-of-the-concentrate-244093.md): The pH of our Concentrate is 8.5 +/- 0.5. If you have a concern that requires a particular pH, we recommend that you fill your All-Purpose or Bathroom spray bottle with water and Concentrate and test the pH. Also test an inconspicuous area of the sur
- [Do I need to wipe down surfaces with water after cleaning with Branch Basics?](https://branchbasics.gorgias.help/en-US/do-i-need-to-wipe-down-surfaces-with-water-after-cleaning-with-branch-basics-1347421.md): No, you do not need to wipe down surfaces with water after cleaning with Branch Basics. Spray the surface with Branch Basics, wipe the surface with a wet or dry cloth and you are good to go!
- [Is the Concentrate septic safe?](https://branchbasics.gorgias.help/en-US/is-the-concentrate-septic-safe-1347422.md): Yes. Branch Basics is septic safe.
- [What is the pH of The Concentrate?](https://branchbasics.gorgias.help/en-US/what-is-the-ph-of-the-concentrate-1347424.md): The pH of our Concentrate is 8.5 +/- 0.5. If you have a concern that requires a particular pH, we recommend that you fill your All-Purpose or Bathroom spray bottle with water and Concentrate and test the pH. Also test an inconspicuous area of the sur
- [Why is my Concentrate a different color?](https://branchbasics.gorgias.help/en-US/why-is-my-concentrate-a-different-color-244107.md): The color difference is a completely normal variation of a plant and mineral based product. The color of the chamomile specifically varies in two ways: different crop yields have different colors and it gets darker with time. The color can range from
- [What are the white clumps in the Concentrate?](https://branchbasics.gorgias.help/en-US/what-are-the-white-clumps-in-the-concentrate-427739.md): Those white clumps are due to the cold air in storage/shipping causing the solids in our ingredients to clump together. Please put the bottle in a bowl or sink of hot water, and once the clumps go away, just give the bottle a shake and you're good to
- [If I wanted to use the Concentrate for one bottle, how much would I get out of it?](https://branchbasics.gorgias.help/en-US/if-i-wanted-to-use-the-concentrate-for-one-bottle-how-much-would-i-get-out-of-it-505823.md): One bottle of Concentrate can make:. If you want to use one bottle of Concentrate for only one solution, here is the breakdown for each bottle.
- [Can I use my own cleaning bottles? What are the dilution ratios?](https://branchbasics.gorgias.help/en-US/can-i-use-my-own-cleaning-bottles-what-are-the-dilution-ratios-244104.md): Yes, you can use your own refillable bottles. Visit Using Your Own Bottles For Branch Basics Concentrate for more, or scroll for dilution ratios. Here are our suggestions for dilution ratios with our powerful Concentrate:. For an All-Purpose Cleaner
- [Why are there multiple bottles when they all use the same Concentrate?](https://branchbasics.gorgias.help/en-US/why-are-there-multiple-bottles-when-they-all-use-the-same-concentrate-244089.md): All of the different cleaning solutions (All-Purpose, Bathroom, Streak-Free, Foaming Wash and Laundry) use the same Concentrate, but each bottle has a different ratio of concentrate to water. Fill lines on the bottle labels make it easy to create the
- [Do you recommend the Concentrate Laundry Solution or Laundry Detergent powder? What's the difference?](https://branchbasics.gorgias.help/en-US/do-you-recommend-the-concentrate-laundry-solution-or-laundry-detergent-powder-whats-the-difference-1347691.md): Both our liquid Concentrate Laundry Solution and Laundry Detergent powder have their unique benefits, and the choice ultimately comes down to personal preference. Our Laundry Detergent powder is incredibly convenient, requiring just one scoop per loa
- [Are Branch Basics cleaning products antibacterial? Does it disinfect?](https://branchbasics.gorgias.help/en-US/are-branch-basics-cleaning-products-antibacterial-does-it-disinfect-1347693.md): Branch Basics is not a disinfectant, sanitizer or antibacterial soap. Sanitizers and disinfectants work to kill germs while leaving them in place, which can actually kill good bacteria and create resistant superbugs when certain germs don’t die. Inst
- [How does Branch Basics Concentrate system work?](https://branchbasics.gorgias.help/en-US/how-does-branch-basics-concentrate-system-work-244078.md): Branch Basics Concentrate is an all-in-one cleaner. You'll use the same Concentrate in different dilution ratios with water to clean your whole house. If you purchase a Starter Kit - or separately the Concentrate and Branch Basics bottles - simply fi
- [Oxygen Boost](https://branchbasics.gorgias.help/en-US/oxygen-boost-1346786.md): The Oxygen Boost is used to boost the power of The Concentrate. It is great for laundry, stains, grout, pots and pans, and more. Check out the following resources for instructions on how to use:. Oxygen Boost Complete Guide. Branch Basics Stainmaster
- [Can I use the Oxygen Boost with my own laundry detergent?](https://branchbasics.gorgias.help/en-US/can-i-use-the-oxygen-boost-with-my-own-laundry-detergent-1347441.md): Yes! Our Oxygen Boost is great at boosting the effectiveness of any laundry detergent. It will help whiten whites and brighten colors. Just add a scoop of the Oxygen Boost to the drum of your machine before adding the clothes. You may be interested t
- [Can I use the Oxygen Boost as a bleach alternative?](https://branchbasics.gorgias.help/en-US/can-i-use-the-oxygen-boost-as-a-bleach-alternative-1347442.md): Yes, the Oxygen Boost is a great bleach alternative.
- [Can I use Oxygen Boost with the Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/can-i-use-oxygen-boost-with-the-laundry-detergent-powder-1347443.md): You typically would not need to use Oxygen Boost with our Laundry Detergent powder because our Laundry Detergent already has Oxygen Boost's ingredients built into the formula. Adding Oxygen Boost can make whites even whiter, however, so you may want
- [What is the difference between the Oxygen Boost and the Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/what-is-the-difference-between-the-oxygen-boost-and-the-laundry-detergent-powder-1347692.md): Both are great cleaners for laundry. However, Oxygen Boost bleaches and removes stains while Laundry Detergent powder has additional ingredients that further breaks down stains, removes them, and prevents them from redepositing on to clothes. Laundry
- [Can I use the Oxygen Boost with my colored clothing?](https://branchbasics.gorgias.help/en-US/can-i-use-the-oxygen-boost-with-my-colored-clothing-1420928.md): Yes! The Oxygen Boost can be used with colors and is great for brightening brights. Just be sure to add it the drum of the washing machine before you add your clothes and if you are treating stains, don't let it sit for too long as it can pull the co
- [Laundry Detergent Powder](https://branchbasics.gorgias.help/en-US/laundry-detergent-powder-670852.md): Laundry products impact our air quality and health 24/7. You deserve a detergent that is free of hazardous pollutants and skin irritants. Our Laundry Detergent has passed the highest bar of safety in the industry and was thoughtfully formulated with
- [How many loads are in one Laundry Detergent pouch?](https://branchbasics.gorgias.help/en-US/how-many-loads-are-in-one-laundry-detergent-pouch-1347459.md): There are 120 loads in one 4lb Laundry Detergent Pouch.
- [What are the ingredients for the Laundry Detergent Powder and what do they do?](https://branchbasics.gorgias.help/en-US/what-are-the-ingredients-for-the-laundry-detergent-powder-and-what-do-they-do-1347460.md): The ingredients and purpose for each ingredient in the Laundry Detergent powder are:. Sodium Carbonate- helps to remove dirt, grease, and stains from fabric. Sodium Percarbonate- removes stains and brightens colors. Sodium Gluconate- builder, chelato
- [The Laundry Detergent powder includes Sodium Lauryl Sulfoacetate. Is this the same thing as SLS?](https://branchbasics.gorgias.help/en-US/the-laundry-detergent-powder-includes-sodium-lauryl-sulfoacetate-is-this-the-same-thing-as-sls-1347461.md): No. Sodium Lauryl Sulfoacetate is not SLS. It is referred to as SLSa. SLSa is not an ethoxylated ingredient like SLS, therefore there is no danger of contamination with 1,4 dioxane or ethylene oxide, which are both carcinogens. SLSa is used in the b
- [Is the Laundry Detergent powder Made Safe Certified or EWG Verified?](https://branchbasics.gorgias.help/en-US/is-the-laundry-detergent-powder-made-safe-certified-or-ewg-verified-1347462.md): Branch Basics is pursuing Made Safe Certification and EWG Verification. Submissions are underway, but we do not have either yet. We have designed this product with the intent of obtaining both.
- [What are the benefits of enzymes in the Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/what-are-the-benefits-of-enzymes-in-the-laundry-detergent-powder-1347463.md): Enzymes break down stains and dirt on fabric. They work at lower temperatures, which can save energy and money, be more environmentally friendly, and allow for washing a wider variety of materials. Enzymes can also help clean delicate fabrics that mi
- [Can I use chlorine bleach with your Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/can-i-use-chlorine-bleach-with-your-laundry-detergent-powder-1347466.md): It is not safe to mix anything with chlorine bleach. It can have toxic reactions with many substances. However, we recommend using Branch Basics Oxygen Boost if extra whitening powder is needed.
- [Can I use vinegar or baking soda in my laundry with the Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/can-i-use-vinegar-or-baking-soda-in-my-laundry-with-the-laundry-detergent-powder-1347467.md): It is not recommended to mix with vinegar which can neutralize the Detergent’s cleaning power. However, vinegar can be added during the rinse cycle, if desired. Also, adding baking soda is not needed. A similar ingredient, Sodium Carbonate (soda ash)
- [Is Branch Basics a safe alternative to conventional laundry detergents?](https://branchbasics.gorgias.help/en-US/is-branch-basics-a-safe-alternative-to-conventional-laundry-detergents-1347468.md): Yes, Branch Basics is a human safe alternative to conventional laundry detergents. Read How To Toss Your Toxic Laundry Detergent for more on why conventional laundry detergents are harmful to your health. There are two options for doing laundry with
- [Is the Laundry Detergent powder safe for baby clothes and to use around pets?](https://branchbasics.gorgias.help/en-US/is-the-laundry-detergent-powder-safe-for-baby-clothes-and-to-use-around-pets-1347473.md): Our Laundry Detergent powder is safe to use on baby clothes and to use around pets. Used as a laundry detergent in a washing machine, it is safe for sensitive skin. We recommend double rinsing or smaller loads to increase the water ratio for anyone t
- [Do I need to pre-treat stains with the new Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/do-i-need-to-pre-treat-stains-with-the-new-laundry-detergent-powder-1347474.md): The Laundry Detergent powder is extremely effective at removing stains in cold and hot water. However, as with any laundry detergent, you may still need to pre-treat tough stains on some fabrics. If you find that a stain has not been removed after wa
- [Can I use the Laundry Detergent Powder to treat stains in laundry?](https://branchbasics.gorgias.help/en-US/can-i-use-the-laundry-detergent-powder-to-treat-stains-in-laundry-1347475.md): Yes! It can be used for pre-treating tough stains by applying the Laundry Detergent Powder directly to the stain and saturating it with Branch Basics All Purpose spray. Rub the stained fabric against itself to work the product into the stain, and the
- [Do you recommend the Concentrate Laundry Solution or Laundry Detergent powder? What's the difference?](https://branchbasics.gorgias.help/en-US/do-you-recommend-the-concentrate-laundry-solution-or-laundry-detergent-powder-whats-the-difference-544004.md): Both our liquid Concentrate Laundry Solution and Laundry Detergent powder have their unique benefits, and the choice ultimately comes down to personal preference. Our Laundry Detergent powder is incredibly convenient, requiring just one scoop per loa
- [What is the difference between the Oxygen Boost and the Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/what-is-the-difference-between-the-oxygen-boost-and-the-laundry-detergent-powder-670556.md): Both are great cleaners for laundry. However, Oxygen Boost bleaches and removes stains while Laundry Detergent powder has additional ingredients that further breaks down stains, removes them, and prevents them from redepositing on to clothes. Laundry
- [Can I use the Laundry Detergent Powder in my Front Loading Machine?](https://branchbasics.gorgias.help/en-US/can-i-use-the-laundry-detergent-powder-in-my-front-loading-machine-1390991.md): Yes!. To use the Laundry Detergent, add 3/4 scoop directly into the drum before adding laundry. For large or heavily-soiled loads, add 1-2 scoops. As always, follow your manufacturer guidelines if they recommend specific usage for powder.
- [Laundry Detergent SDS](https://branchbasics.gorgias.help/en-US/laundry-detergent-sds-3736472.md)
- [Gel Hand Soap](https://branchbasics.gorgias.help/en-US/gel-hand-soap-391448.md): The Gel Hand Soap is a safe and nourishing hand soap that promotes your health. We went to great lengths to make a hand soap with only the safest ingredients that don't undermine your health. Because fragrance chemicals can disrupt our hormones and w
- [What is the difference between the Foaming Hand Wash and the Gel Hand Soap?](https://branchbasics.gorgias.help/en-US/what-is-the-difference-between-the-foaming-hand-wash-and-the-gel-hand-soap-505819.md): The Foaming Hand Wash can be made from our Concentrate and is diluted with water. You fill the foaming bottle up with water to the pre-marked fill line, then add the Concentrate to the soap fill line. It has a foaming pump at the top and the soap wil
- [How many oz are in the Gel Hand Soap Bottle?](https://branchbasics.gorgias.help/en-US/how-many-oz-are-in-the-gel-hand-soap-bottle-1347660.md): 16 oz
- [What does the Gel Hand Soap smell like? Can I add an essential oil?](https://branchbasics.gorgias.help/en-US/what-does-the-gel-hand-soap-smell-like-can-i-add-an-essential-oil-1347661.md): Our hand soap is fragrance free, which means we don't add any fragrance or any masking chemicals to cover the natural scent from our ingredients. If you detect a scent, that is the smell of our base (main) ingredients. You can add essential oils to B
- [What is the pH of the Gel Hand Soap?](https://branchbasics.gorgias.help/en-US/what-is-the-ph-of-the-gel-hand-soap-1347662.md): The pH of our hand soap is between 5 and 6, which is slightly acidic and is what makes it skin neutral.
- [Why is the Gel Hand Soap so expensive?](https://branchbasics.gorgias.help/en-US/why-is-the-gel-hand-soap-so-expensive-1347663.md): The Hand Soap is comparable in price to other luxury hand soaps. What defines our hand soap though is our premium and innovative ingredients. We went above and beyond to source the highest quality ingredients that are safe, non-irritating and nourish
- [Why is there a color difference from one Gel Hand Soap to another?](https://branchbasics.gorgias.help/en-US/why-is-there-a-color-difference-from-one-gel-hand-soap-to-another-1347664.md): The color difference you are seeing is completely normal. There is always a variation in color from batch to batch, and it's the normal variation of a natural product. Some cloudiness may appear if exposed to extreme cold for long. The liquid may bec
- [Can I purchase extra empty Gel Hand Soap bottles for my other bathrooms or can I use my own bottles?](https://branchbasics.gorgias.help/en-US/can-i-purchase-extra-empty-gel-hand-soap-bottles-for-my-other-bathrooms-or-can-i-use-my-own-bottles-1347665.md): Unfortunately, we are not able to offer empty Gel Hand Soap bottles at this time. We only have filled Gel Hand Soap bottles available. We do not see any issues with using your own bottles, as long as they are a conventional soap pump. Just make sure
- [Do I have to clean the Gel Hand Soap bottle out between refills?](https://branchbasics.gorgias.help/en-US/do-i-have-to-clean-the-gel-hand-soap-bottle-out-between-refills-1347666.md): No, you do not need to clean your bottle between refills. However, if the bottle is left empty for over a week, it would be a good idea to wash and rinse with some hand soap, Concentrate or household vinegar.
- [How long will the Gel Hand Soap last?](https://branchbasics.gorgias.help/en-US/how-long-will-the-gel-hand-soap-last-1347667.md): You only need to use a very small amount for each hand wash, about the size of a dime, so this Gel Hand Soap can produce over 200 hand washes per bottle. The refill pouch will fill the bottle twice and we know from testing that the Gel Hand Soap is g
- [Does the Gel Hand Soap bottle or pump come in a different style or finish?](https://branchbasics.gorgias.help/en-US/does-the-gel-hand-soap-bottle-or-pump-come-in-a-different-style-or-finish-1347668.md): Unfortunately, we are not offering different colors or finishes at this time.
- [How do I prevent my Gel Hand Soap from leaking and globbing?](https://branchbasics.gorgias.help/en-US/how-do-i-prevent-my-gel-hand-soap-from-leaking-and-globbing-1347669.md): The soap that solidifies on the tip of the pump is due to the thickening agents in the soap. To prevent this from happening, we recommend when dispensing soap from the pump, to gently swipe off any excess product that may be dripping from the edge of
- [Can I use the Gel Hand Soap in the Glass Foamer Bottle?](https://branchbasics.gorgias.help/en-US/can-i-use-the-gel-hand-soap-in-the-glass-foamer-bottle-1347670.md): Yes you can! Just follow the fill lines on the foaming wash bottle by adding water to the "water" line and then adding the Gel Hand Soap to the "soap" line. It works GREAT!
- [Can I use the Gel Hand Soap for body/face wash, pets, babies, etc?](https://branchbasics.gorgias.help/en-US/can-i-use-the-gel-hand-soap-for-bodyface-wash-pets-babies-etc-1347671.md): The Hand Soap has technically been designed as a hand wash product, but because it has been tested and passed for skin and eye irritation it can also be used as a face and/or body wash. Our hand soap will not irritate your eyes or skin. As with any p
- [Beeswax Candle](https://branchbasics.gorgias.help/en-US/beeswax-candle-819017.md): Crafted with 100% pure beeswax and an organic cotton wick, our fragrance-free candle prioritizes your health and safety. When burned as directed, beeswax burns cleanly, emitting minimal soot and no toxic chemicals to keep your home's air free of harm
- [Where is the candle made?](https://branchbasics.gorgias.help/en-US/where-is-the-candle-made-1347680.md): The candles are made in the U.S.A. and the Beeswax is harvested from North American bees. The beeswax is humanely harvested.
- [Does the candle have a scent?](https://branchbasics.gorgias.help/en-US/does-the-candle-have-a-scent-1347681.md): The candle is fragrance-free, but because it is made from 100% Beeswax, honey and scents from bee pollination will exist. Scents may vary based on what the bees used to pollinate.
- [Can I put the lid on after burning the candle?](https://branchbasics.gorgias.help/en-US/can-i-put-the-lid-on-after-burning-the-candle-1347682.md): Yes. We recommend you put the lid on after you burn the candle to keep the candle clean. Please make sure the candle has completely cooled prior to putting the lid on.
- [Can I recycle the candle jar and the lid?](https://branchbasics.gorgias.help/en-US/can-i-recycle-the-candle-jar-and-the-lid-1347683.md): Yes. Both the jar and lid can be recycled, but may vary by community. Please check with your local recycling center.
- [Does the candle come in a giftable box?](https://branchbasics.gorgias.help/en-US/does-the-candle-come-in-a-giftable-box-1347684.md): Yes. The candle is packaged in a beautiful box that you would love to gift.
- [What are the candle and container made from?](https://branchbasics.gorgias.help/en-US/what-are-the-candle-and-container-made-from-1347685.md): The candle is made from 100% humanely harvested beeswax with an organic cotton wick. The candle container is made from lead-free decorated glass with lead-free paint. The lid to the container is made from natural pine wood with a silicone seal.
- [What is the burn time of the candle?](https://branchbasics.gorgias.help/en-US/what-is-the-burn-time-of-the-candle-1347686.md): Burn times vary due to the nature of Beeswax. The average burn time of the candle is 40 hours. This is a typical burn time for candles made out of Beeswax. When burning a beeswax candle, it burns at a very high temperature so it will be very hot in t
- [How is a beeswax candle different from other candles?](https://branchbasics.gorgias.help/en-US/how-is-a-beeswax-candle-different-from-other-candles-1347687.md): Beeswax burns differently than any other wax, and changes composition depending on what the bees are pollinating from. No two candles will burn the same. They may burn unevenly, but that’s the nature of beeswax. If you follow our care instructions yo
- [How do I care for my candle?](https://branchbasics.gorgias.help/en-US/how-do-i-care-for-my-candle-1347688.md): Beeswax tends to burn differently than other wax. Here are some tips for burning your candle:1. Do not trim the wick before the first burn. It is pre-cut at the perfect length. However, please make sure it is straight/upright before lighting it. 2. B
- [Dishwasher Tablets](https://branchbasics.gorgias.help/en-US/dishwasher-tablets-244067.md): Branch Basics Dishwasher Tablets are human safe and fragrance-free. They are a safe alternative to conventional, toxic dishwasher detergents and pods. Our products are made of plant and mineral based ingredients, safe for all humans, babies, pets and
- [Dishwasher Tablets SDS](https://branchbasics.gorgias.help/en-US/dishwasher-tablets-sds-3736471.md)
- [Are your plastic bottles safe?](https://branchbasics.gorgias.help/en-US/are-your-plastic-bottles-safe-505816.md): Yes! Our plastic bottles are safe to use and are made of #1 plastic known as PETE or PET and are phthalate-free and BPA-free.
- [Is your packaging recyclable?](https://branchbasics.gorgias.help/en-US/is-your-packaging-recyclable-1347690.md): The plastic bottles that we use are PET1 and are 100% recyclable, but they are also meant to be reused for a long time. Which helps to reduce single use plastic significantly. 1 bottle of concentrate makes 13 bottles of mixed product. We do offer gla
- [Do you offer free samples of your products?](https://branchbasics.gorgias.help/en-US/do-you-offer-free-samples-of-your-products-399165.md): We do not have free samples, but the Travel Kit has small bottles that are a great trial size!
- [Are Branch Basics cleaning products antibacterial? Does it disinfect?](https://branchbasics.gorgias.help/en-US/are-branch-basics-cleaning-products-antibacterial-does-it-disinfect-244087.md): Branch Basics is not a disinfectant, sanitizer or antibacterial soap. Sanitizers and disinfectants work to kill germs while leaving them in place, which can actually kill good bacteria and create resistant superbugs when certain germs don’t die. Inst
- [Are your products septic safe?](https://branchbasics.gorgias.help/en-US/are-your-products-septic-safe-244077.md): Yes! Branch Basics products are septic safe.
- [Are Branch Basics cleaning products safe for babies and pets?](https://branchbasics.gorgias.help/en-US/are-branch-basics-cleaning-products-safe-for-babies-and-pets-1347697.md): Yes, our products are safe for babies and pets. Our ingredients are selected with the most sensitive in mind. Read The Journey To Our New Formula to learn more about our ingredients and our non-negotiables. For all things baby-related, check out Our
- [What is the shelf life?](https://branchbasics.gorgias.help/en-US/what-is-the-shelf-life-1347786.md): From testing, we know that the shelf life for the Concentrate and Oxygen Boost is 2 years, but we suspect they will stay preserved much longer. Once bottles are mixed with water, they should be good for a year. The shelf-life for the Laundry Detergen
- [Are your products cruelty free and vegan?](https://branchbasics.gorgias.help/en-US/are-your-products-cruelty-free-and-vegan-1347695.md): Yes! We are Leaping Bunny certified to be cruelty free and are vegan (except Wool Dryer Balls are not vegan, of course).
- [What does Branch Basics smell like? Is it a fragrance-free?](https://branchbasics.gorgias.help/en-US/what-does-branch-basics-smell-like-is-it-a-fragrance-free-1347787.md): Branch Basics is fragrance-free. The single word "fragrance" in an ingredient list is actually a recipe of hundreds of proprietary chemicals, some that are incredibly potent and dramatically affect the air quality of your home. We believe in creating
- [My scrub brush cracked and discolored. Is this normal?](https://branchbasics.gorgias.help/en-US/my-scrub-brush-cracked-and-discolored-is-this-normal-244114.md): Yes, the wood of the scrub brush is untreated, so it is normal for it to get cracks and for there to be discoloration. We suggest not letting the brush soak in water for too long and let it dry with the bristles facing down. If it becomes so cracked
- [Are Branch Basics cleaning products safe? Does it really clean?](https://branchbasics.gorgias.help/en-US/are-branch-basics-cleaning-products-safe-does-it-really-clean-1347696.md): All Branch Basics cleaning products are human safe. Our products are made from plant and mineral based ingredients and are always fragrance-free. Unfortunately, in the United States cleaning products are not regulated, which means there is no require
- [What are the ingredients in your products?](https://branchbasics.gorgias.help/en-US/what-are-the-ingredients-in-your-products-501733.md): Branch Basics products are all plant and mineral-based. The complete ingredient list can be found on each product page. Click on the links below to go to the product pages. THE CONCENTRATE. THE OXYGEN BOOST. THE DISHWASHER TABLETS. THE GEL HAND SOAP.
- [What testing has been done on your products?](https://branchbasics.gorgias.help/en-US/what-testing-has-been-done-on-your-products-1347698.md): We've tested our products for both safety and efficacy. The Concentrate and Oxygen Boost have been tested for efficacy on fabrics and surfaces of all kinds using the Good Housekeeping method. There wasn't a stain they couldn't tackle!. Given human he
- [Is Branch Basics safe to use on my marble/granite/quartz?](https://branchbasics.gorgias.help/en-US/is-branch-basics-safe-to-use-on-my-marblegranitequartz-244095.md): Yes, Branch Basics can be used on these surfaces!. The only caveat would be if you have a sealer that requires a particular pH. The pH of our Concentrate is 8.5 +/- 0.5. If you have a concern that requires a particular pH, we recommend that you fill
- [How do I use Branch Basics to clean my stainless steel appliances?](https://branchbasics.gorgias.help/en-US/how-do-i-use-branch-basics-to-clean-my-stainless-steel-appliances-1347822.md): Visit our blog post here on cleaning stainless steel appliances naturally!
- [How do I clean grease off of my cabinets?](https://branchbasics.gorgias.help/en-US/how-do-i-clean-grease-off-of-my-cabinets-1347823.md): Visit our blog post here on how to clean grease off of your cabinets!
- [What kind of cloth should I use to clean with Branch Basics?](https://branchbasics.gorgias.help/en-US/what-kind-of-cloth-should-i-use-to-clean-with-branch-basics-1347824.md): We suggest using a microfiber cloth. They are really great at grabbing and holding onto the dirt and grime loosened by Branch Basics! If you do use microfiber cloths, make sure to wash with Guppyfriend bags
- [The All-Purpose is leaving streaks on my countertops](https://branchbasics.gorgias.help/en-US/the-all-purpose-is-leaving-streaks-on-my-countertops-2468867.md): If you're noticing streaks on your countertops when using the All-Purpose spray, it often indicates that too much product is being applied to the surface. Here are a few tips that might help:. 1. **Adjust Spray Distance:** Try holding the bottle furt
- [Is it safe to wash baby clothes, toys, bottles, and highchair with Branch Basics?](https://branchbasics.gorgias.help/en-US/is-it-safe-to-wash-baby-clothes-toys-bottles-and-highchair-with-branch-basics-244102.md): Yes, our products are safe for baby clothes. For non-porous toys, spray the All-Purpose solution. Wipe and rinse clean. For porous toys, soak with water and 1 tsp of Concentrate. Rinse and air dry. For baby bottles, here is our blog post with instruc
- [Is the Concentrate Solution and the Laundry Detergent powder safe for baby clothes?](https://branchbasics.gorgias.help/en-US/is-the-concentrate-solution-and-the-laundry-detergent-powder-safe-for-baby-clothes-1347821.md): Yes! Both are safe. Our Laundry Detergent powder is safe to use on baby clothes. Used as a laundry detergent in a washing machine, it is safe for sensitive skin. We recommend double rinsing or smaller loads to increase the water ratio for anyone that
- [Laundry](https://branchbasics.gorgias.help/en-US/laundry-244073.md): Branch Basics can replace all of your toxic cleaning products - including laundry! These laundry instructions are the method we suggest for incorporating Branch Basics Concentrate into your laundry routine for healthier, safe clothing care. We offer
- [Can I use Branch Basics in my HE washer?](https://branchbasics.gorgias.help/en-US/can-i-use-branch-basics-in-my-he-washer-1347804.md): Yes! Branch Basics works great in HE machines! The The Branch Basics Concentrate Laundry Solution is made from the Concentrate and water and it does not create a lot of suds. This is perfect for HE machines. It works great in conventional washers too
- [How do I treat stains using Branch Basics?](https://branchbasics.gorgias.help/en-US/how-do-i-treat-stains-using-branch-basics-1347805.md): Visit our Stain Master Guide for all things stain related.
- [How do I wash my delicate items?](https://branchbasics.gorgias.help/en-US/how-do-i-wash-my-delicate-items-1347806.md): Visit How To Wash Dry-Clean Only Items At Home for instructions on washing items like wool, cashmere, silk, etc.
- [I'm struggling with laundry. Do you have any tips?](https://branchbasics.gorgias.help/en-US/im-struggling-with-laundry-do-you-have-any-tips-1347807.md): It may take a little experimenting to see what works best for you, but here are some suggestions to try. 1. 3/4 - 1 capful of laundry solution is a good amount for a regular sized lightly-soiled load. If you are doing large loads or heavily-soiled lo
- [How do I detox my clothes and bedding with Branch Basics?](https://branchbasics.gorgias.help/en-US/how-do-i-detox-my-clothes-and-bedding-with-branch-basics-1347808.md): If you’re looking to detoxify your clothing from dirt, grime and built up residues, Branch Basics can help. Check out our Guide To Detoxifying Clothing and Bedding, plus our Non-Toxic Laundry Stripping Instructions. Note: Many times clothing can be c
- [How do I clean and detoxify my washer and dryer?](https://branchbasics.gorgias.help/en-US/how-do-i-clean-and-detoxify-my-washer-and-dryer-1347809.md): Visit How to Clean and Detoxify your Washer and Dryer for instructions on how to clean your washer and dryer with Branch Basics.
- [Do you have any fabric softener alternatives?](https://branchbasics.gorgias.help/en-US/do-you-have-any-fabric-softener-alternatives-1347810.md): Visit our Fabric Softener Alternatives blog post here.
- [How do I refresh my Wool Dryer Balls?](https://branchbasics.gorgias.help/en-US/how-do-i-refresh-my-wool-dryer-balls-1347811.md): We would recommend putting the dryer balls in a sock and running them through the wash in cold water.
- [What if the detergent cakes up in the washing machine dispenser?](https://branchbasics.gorgias.help/en-US/what-if-the-detergent-cakes-up-in-the-washing-machine-dispenser-1347812.md): Humidity from the washing machine may solidify the powder in the holding bin if left there for a period of time. If this is happening, simply put the powder in the drum of the machine before putting the clothes in. You can also add a few cups of wate
- [Do I need to pre-treat stains with the Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/do-i-need-to-pre-treat-stains-with-the-laundry-detergent-powder-1347813.md): The Laundry Detergent powder is extremely effective at removing stains in cold and hot water. However, as with any laundry detergent, you may still need to pre-treat tough stains on some fabrics. If you find that a stain has not been removed after wa
- [Can I use the Oxygen Boost with my own laundry detergent?](https://branchbasics.gorgias.help/en-US/can-i-use-the-oxygen-boost-with-my-own-laundry-detergent-1347814.md): Yes! Our Oxygen Boost is great at boosting the effectiveness of any laundry detergent. It will help whiten whites and brighten colors. Just add a scoop of the Oxygen Boost to the drum of your machine before adding the clothes. You may be interested t
- [Can I use the Oxygen Boost as a bleach alternative?](https://branchbasics.gorgias.help/en-US/can-i-use-the-oxygen-boost-as-a-bleach-alternative-1347815.md): Yes! The Oxygen Boost is a great bleach alternative.
- [Can I use Oxygen Boost with the Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/can-i-use-oxygen-boost-with-the-laundry-detergent-powder-1347816.md): You typically would not need to use Oxygen Boost with our Laundry Detergent powder because our Laundry Detergent already has Oxygen Boost's ingredients built into the formula. Adding Oxygen Boost can make whites even whiter, however, so you may want
- [How much Laundry Detergent powder do I use per load?](https://branchbasics.gorgias.help/en-US/how-much-laundry-detergent-powder-do-i-use-per-load-1347817.md): There is a scoop in the bag of Laundry Detergent powder and you'll use ¾ of a scoop per load. If you tend to do larger loads or heavily-soiled loads, add one or two scoops of the Laundry Detergent powder. There are 90 loads in each pouch.
- [Can I use the Laundry Detergent Powder to treat stains in laundry?](https://branchbasics.gorgias.help/en-US/can-i-use-the-laundry-detergent-powder-to-treat-stains-in-laundry-1347818.md): Yes! It can be used for pre-treating tough stains by applying the Laundry Detergent Powder directly to the stain and saturating it with Branch Basics All Purpose spray. Rub the stained fabric against itself to work the product into the stain, and the
- [Where do I put the Laundry Detergent in my washer?](https://branchbasics.gorgias.help/en-US/where-do-i-put-the-laundry-detergent-in-my-washer-1390989.md): Add 3/4 scoop directly into the drum before adding laundry. For large or heavily-soiled loads, add 1 - 2 scoops. Follow your manufacturer guidelines if they recommend specific usage for powder.
- [Is the Concentrate Solution and the Laundry Detergent powder safe to use around pets?](https://branchbasics.gorgias.help/en-US/is-the-concentrate-solution-and-the-laundry-detergent-powder-safe-to-use-around-pets-1347118.md): Our Concentrate Solution and Laundry Detergent powder is safe to use around pets.
- [How do I clean my pets?](https://branchbasics.gorgias.help/en-US/how-do-i-clean-my-pets-1347802.md): Visit our blog post here with directions!
- [Can I use Branch Basics to clean my floors if I have pets?](https://branchbasics.gorgias.help/en-US/can-i-use-branch-basics-to-clean-my-floors-if-i-have-pets-1347803.md): Yes! Visit our blog post here with directions and alternative options. Visit our Guide To Pet-Safe Cleaning Products.
- [How do I wash dishes by hand with Branch Basics?](https://branchbasics.gorgias.help/en-US/how-do-i-wash-dishes-by-hand-with-branch-basics-428718.md): For cleaning dishes, there are a few options. If you want to soak the dishes you can spray about 10 sprays of the All-Purpose solution (1 part concentrate to 11 parts water) or add 1 tsp Concentrate into the sink or mixing bowl. Add hot water, agitat
- [How do I clean grease?](https://branchbasics.gorgias.help/en-US/how-do-i-clean-grease-1347800.md): Branch Basics should work really well to remove grease. But, before you try using it, test it in an inconspicuous spot first to see how it affects what you are cleaning. This is very important. Dwell time will be important in removing the grease, so
- [How do I get the best results from the Dishwasher Tablets?](https://branchbasics.gorgias.help/en-US/how-do-i-get-the-best-results-from-the-dishwasher-tablets-1347799.md): Here are the instructions:. There are many variables that can impact the results of using our Dishwasher Tablets (the machine, water temperature, cycle length, etc.), but we have found that starting with soft water can really improve the outcome. Mos
- [Can I use the Concentrate in my dishwasher?](https://branchbasics.gorgias.help/en-US/can-i-use-the-concentrate-in-my-dishwasher-1347801.md): Our Concentrate and Oxygen Boost are not specifically formulated for the dishwasher, but with that being said, it works really well for some customers. How well it works really depends on how hard/soft the local water is. If you’re interested in tryi
- [Can I use the Gel Hand Soap for body/face wash, etc?](https://branchbasics.gorgias.help/en-US/can-i-use-the-gel-hand-soap-for-bodyface-wash-etc-391463.md): The Hand Soap has technically been designed as a hand wash product, but because it has been tested and passed for skin and eye irritation it can also be used as a face and/or body wash. Our hand soap will not irritate your eyes or skin. As with any p
- [Can I use the Foaming Wash for body/face wash, etc?](https://branchbasics.gorgias.help/en-US/can-i-use-the-foaming-wash-for-bodyface-wash-etc-1347797.md): Yes! There are many ways you can use the Branch Basics Foaming Wash. Here is our complete guide that you can check out!
- [Personal Care Alternatives](https://branchbasics.gorgias.help/en-US/personal-care-alternatives-1347798.md): Visit our blog post here on our favorite personal care products alternatives!. Don't see a product recommendation you are looking for? Not to worry, we have resources here on how to become your own product advocate. You can vet products very quickly
- [Can I use Branch Basics to clean my dental appliances/dentures?](https://branchbasics.gorgias.help/en-US/can-i-use-branch-basics-to-clean-my-dental-appliancesdentures-1382106.md): Yes! Soak with All-Purpose and clean with a soft brush. Do not use on brand new dentures or dental appliances, such as retainers. Wait one month for the new appliance to be cured. It's always a good idea to check with your orthodontist if you have fu
- [Can I use Branch Basics as a daily shower spray?](https://branchbasics.gorgias.help/en-US/can-i-use-branch-basics-as-a-daily-shower-spray-506978.md): Branch Basics is not specifically formulated for a daily shower spray, but we have heard from some customers that use the All-Purpose as a daily spray. It seems to work for them. If you give it a try, please let us know how it goes!
- [Is Branch Basics safe to use on my marble/granite/quartz?](https://branchbasics.gorgias.help/en-US/is-branch-basics-safe-to-use-on-my-marblegranitequartz-1347793.md): Yes, Branch Basics can be used on these surfaces!. The only caveat would be if you have a sealer that requires a particular pH. The pH of our Concentrate is 8.5 +/- 0.5. If you have a concern that requires a particular pH, we recommend that you fill
- [How do I use the Bathroom Solution?](https://branchbasics.gorgias.help/en-US/how-do-i-use-the-bathroom-solution-1347794.md): Check out our blog post here!
- [How do I clean my bathroom grout?](https://branchbasics.gorgias.help/en-US/how-do-i-clean-my-bathroom-grout-1347795.md): You can use the Bathroom Solution and Oxygen Boost or you can use Hydrogen Peroxide.
- [What kind of cloth should I use to clean with Branch Basics?](https://branchbasics.gorgias.help/en-US/what-kind-of-cloth-should-i-use-to-clean-with-branch-basics-1347796.md): We suggest using a microfiber cloth. They are really great at grabbing and holding onto the dirt and grime loosened by Branch Basics! If you do use microfiber cloths, make sure to wash with Guppyfriend bags
- [How do I clean wood furniture?](https://branchbasics.gorgias.help/en-US/how-do-i-clean-wood-furniture-505810.md): To clean wood furniture, we recommend using ⅛ - ¼ teaspoon per 2-4 cups of water. Use damp cloth to wipe clean. Always test first to see how the finish responds. For our homemade dusting spray, see below:. • 1 cup distilled water. • ⅛ teaspoon Branch
- [How do I clean Faux Leather Furniture?](https://branchbasics.gorgias.help/en-US/how-do-i-clean-faux-leather-furniture-1347791.md): Visit our blog post here for directions!
- [How do I clean my outdoor furniture?](https://branchbasics.gorgias.help/en-US/how-do-i-clean-my-outdoor-furniture-1347792.md): Visit our blog post here for directions!
- [Can I use Branch Basics in a carpet cleaner/upholstery machine?](https://branchbasics.gorgias.help/en-US/can-i-use-branch-basics-in-a-carpet-cleanerupholstery-machine-427737.md): Yes, you can use Branch Basics in your carpet/upholstery machine. Our first suggestion is to clean the machine thoroughly of the products that might have strong VOC's (smells) from chemicals used previously. Then you would use a very dilute solution
- [Can I use Branch Basics to clean my floor?](https://branchbasics.gorgias.help/en-US/can-i-use-branch-basics-to-clean-my-floor-1347790.md): You can always use a more dilute or concentrated solution to clean wood as long as it is tested for compatibility - these dilutions as always are not written in stone. Visit our blog post with directions and futher information here. *Note: Hardwood f
- [How do you fill Branch Basics bottles? What kind of water do you use?](https://branchbasics.gorgias.help/en-US/how-do-you-fill-branch-basics-bottles-what-kind-of-water-do-you-use-244075.md): Simply fill Branch Basics bottles with water up to the "water" line on bottle, then fill with Concentrate to the "soap" line, and then top off with water. Our system isn't too picky, so you can fill to the bottom of the bottle neck if you would like.
- [Do you have a user guide available in Spanish?](https://branchbasics.gorgias.help/en-US/do-you-have-a-user-guide-available-in-spanish-507082.md): Yes we do! Here is the link to the User Guide in Spanish.
- [How can I use my Mini Concentrate for laundry when I travel?](https://branchbasics.gorgias.help/en-US/how-can-i-use-my-mini-concentrate-for-laundry-when-i-travel-427736.md): The Mini Concentrate is a great solution for laundry when you're on the road. Just use 1 or 2 teaspoons of the Concentrate per load as a laundry detergent. Happy travels!
- [Can I add essential oils for a scent?](https://branchbasics.gorgias.help/en-US/can-i-add-essential-oils-for-a-scent-244111.md): Yes, you can add essential oils to Branch Basics without adversely affecting how it works. We recommend using only wildcrafted or high-quality, organic essential oils processed without solvents. However, if there is anyone chronically ill or immune-c
- [How can I edit my account information?](https://branchbasics.gorgias.help/en-US/how-can-i-edit-my-account-information-428708.md): Do you need to change your phone number? Name? Email address? Do you need to combine your accounts?. Unfortunately, customers are not able to update their email address, phone number or name, but we are happy to do it for you! Just fill out this emai
- [I'm having trouble logging in to my account. Can you help?](https://branchbasics.gorgias.help/en-US/im-having-trouble-logging-in-to-my-account-can-you-help-449884.md): We're sorry to hear that! Please fill out this email form and include your email address and any additional information in the message. We would be happy to help you!
- [How do I delete my account?](https://branchbasics.gorgias.help/en-US/how-do-i-delete-my-account-507086.md): We would be happy to help! Please fill out this email contact form, and we will get back to you as soon as possible!
- [I'm having technical issues with the Toss the Toxins Course. Can you help?](https://branchbasics.gorgias.help/en-US/im-having-technical-issues-with-the-toss-the-toxins-course-can-you-help-507085.md): We would be happy to help! Please fill out this contact form, and we will get back to you as soon as possible!
- [Do I have to create a Shop account to order through your site?](https://branchbasics.gorgias.help/en-US/do-i-have-to-create-a-shop-account-to-order-through-your-site-1903999.md): You do not need to create a Shop account when placing a one-time order on our site. Just make sure that you un-check the "Remember Me" box at checkout.
- [How do I apply a coupon code to my order?](https://branchbasics.gorgias.help/en-US/how-do-i-apply-a-coupon-code-to-my-order-244096.md): Discount codes can be entered at checkout in the "Gift card or discount code" field. If you forget to enter a discount code at checkout, just let us know by filling out the contact form, including the order number in the message, and we are happy to
- [I'm trying to use a coupon code, but it's not working.](https://branchbasics.gorgias.help/en-US/im-trying-to-use-a-coupon-code-but-its-not-working-244105.md): We're sorry that you are having a challenge with a coupon code!. There are a few reasons that your coupon code may not be working. If you signed up for emails and texts and were supposed to receive a discount, please check for a banner at the top of
- [What are the shipping costs, shipping method, and shipping and delivery time?](https://branchbasics.gorgias.help/en-US/what-are-the-shipping-costs-shipping-method-and-shipping-and-delivery-time-244063.md): United States (Contiguous US) - Most packages ship using UPS or Better Trucks. US Territories, APO/FPO/DPO, HI & AK- Shipments via International Bridge. US PO Box Address - DHL Expedited. Shipping to a PO Box can add 1-2 days for delivery. For quicke
- [Do you ship to Canada?](https://branchbasics.gorgias.help/en-US/do-you-ship-to-canada-244064.md): Yes, we ship to Canada! All orders to Canada ship via Passport to Canada and there is a flat $15.00 fee ($21 CAD) for shipping. Your local taxes will be calculated and collected at the time your order is placed.
- [Is there a shipping fee if I am subscribed?](https://branchbasics.gorgias.help/en-US/is-there-a-shipping-fee-if-i-am-subscribed-1382108.md): Shipping is free on orders of $35 or more in the contiguous US and for APO/FPO/DPO addresses! Subscription orders under $35 to the contiguous US have a flat shipping rate of $8. Flat rate shipping outside of the contiguous US is $15 US/$21 CAD (Alask
- [My spray trigger is not working, can you please send a replacement?](https://branchbasics.gorgias.help/en-US/my-spray-trigger-is-not-working-can-you-please-send-a-replacement-428714.md)
- [The pump top to my soap bottle is broken/stopped working. Can I get a replacement?](https://branchbasics.gorgias.help/en-US/the-pump-top-to-my-soap-bottle-is-brokenstopped-working-can-i-get-a-replacement-391457.md): We're sorry to hear that your pump top is broken/not working! We would be happy to send a replacement. Please use this form to contact us about this issue and indicate whether this is for a plastic or glass foaming wash bottle (Chrome or Matte black)
- [Do you have replacement scoops for the Oxygen Boost or Laundry Detergent powder?](https://branchbasics.gorgias.help/en-US/do-you-have-replacement-scoops-for-the-oxygen-boost-or-laundry-detergent-powder-670457.md): Yes, we're happy to send you a replacement scoop! Please submit this form and we'll send one out to you right away. 😊
- [I'm looking to replace a damaged item. Can you help?](https://branchbasics.gorgias.help/en-US/im-looking-to-replace-a-damaged-item-can-you-help-1390995.md): We're sorry to hear one of an item was damaged. Please submit this form and our customer service team will take care of you right away! 🌿
- [My package was lost/damaged in transit. Can you help?](https://branchbasics.gorgias.help/en-US/my-package-was-lostdamaged-in-transit-can-you-help-449766.md): Thank you for your order and we are SO SORRY to hear that your package was lost in transit. How disappointing! Please fill out the form below, and include your order number in the message and we will get back to you!
- [What should I do if my package was stolen or not delivered?](https://branchbasics.gorgias.help/en-US/what-should-i-do-if-my-package-was-stolen-or-not-delivered-824544.md): If your package was stolen or not delivered, we will reship the missing items to you as quickly as possible. Please respond via this form with the details.
- [My order was delivered, but there's something wrong. How can we fix this?](https://branchbasics.gorgias.help/en-US/my-order-was-delivered-but-theres-something-wrong-how-can-we-fix-this-244118.md): Thank you for your order! Did you receive an incorrect item(s)? Was something damaged? Are you missing an item?. Please fill out the form below and include your order number as well as an explanation of the issue. You can even attached a photo of wha
- [Can I cancel this order?](https://branchbasics.gorgias.help/en-US/can-i-cancel-this-order-244117.md): We're happy to help! If we act quickly, we can catch an order before it begins processing and we can cancel it. Please fill out the form below and include your order number in the message. We'll do our best to cancel the order and refund your money b
- [The tracking shows that my package delivered, but I didn't receive it.](https://branchbasics.gorgias.help/en-US/the-tracking-shows-that-my-package-delivered-but-i-didn-t-receive-it-244103.md): Thank you for your order! We're so sorry that you never received it!. Sometimes a package gets scanned as delivered, but it is really still on the delivery truck or it was dropped off at the wrong address. Please allow 48 hours for your package to de
- [There's an issue with the order I just placed. I need help.](https://branchbasics.gorgias.help/en-US/theres-an-issue-with-the-order-i-just-placed-i-need-help-244113.md): We're glad you asked, because we're here to help!. Did you forget to apply a coupon code?. Did you forget to apply your points?. Do you want to add/remove items to your order?. Is the shipping address incorrect?. Just fill out the form below. Please
- [How can I order refills of The Concentrate?](https://branchbasics.gorgias.help/en-US/how-can-i-order-refills-of-the-concentrate-244074.md): The easiest way to refill your Concentrate is to become a Branch Basics subscriber - an easy way to refill your Concentrate as frequently as you need AND get 10% off of each purchase. As a subscriber, you are able to choose your ship date and deliver
- [How do I track my order?](https://branchbasics.gorgias.help/en-US/how-do-i-track-my-order-244110.md): Thank you for your order! As soon as your order ships, you will get an email with the tracking information via email. Most orders ship within 1 to 2 business days after being placed. If you are unable to find this email, please reach out to use via t
- [What is your return policy?](https://branchbasics.gorgias.help/en-US/what-is-your-return-policy-244119.md): If you are unhappy with your purchase for any reason, please contact us via this form. We have a 60-day money-back guarantee, and we are happy to issue a product refund if you are not satisfied with your purchase. Please include your order number in
- [Do you do wholesale or bulk orders?](https://branchbasics.gorgias.help/en-US/do-you-do-wholesale-or-bulk-orders-244120.md): Unfortunately, we do not do wholesale. If you want, you could take advantage of our auto ship subscription program that would automatically ship product to you on a monthly (or every 2 or 3 month) basis for 10% off. If this interests you, you can sig
- [What should I do if I don't receive notification emails for my orders?](https://branchbasics.gorgias.help/en-US/what-should-i-do-if-i-dont-receive-notification-emails-for-my-orders-1347831.md): Occasionally, our notification emails might end up in your junk or promotions folder. We recommend searching your email with the subject heading: 'Your Order is Set to Ship in 3 Days' to locate them. If you haven't received a notification and want us
- [Can I expedite my order?](https://branchbasics.gorgias.help/en-US/can-i-expedite-my-order-1347832.md): We do not typically offer rush shipping. However, in certain circumstances, we might be able to arrange expedited shipping as a one-time courtesy. Please note that once your order is processed and shipped, you will receive tracking information which
- [Is Branch Basics HSA/FSA eligible?](https://branchbasics.gorgias.help/en-US/is-branch-basics-hsafsa-eligible-7267585.md): Branch Basics has partnered with Flex to make it easier to invest in your health. Customers with HSA or FSA accounts can now use their pre-tax dollars on eligible products, with no extra steps or paperwork. Just select Flex at checkout. Click here fo
- [Why is the price per oz less expensive at Target vs BranchBasics.com?](https://branchbasics.gorgias.help/en-US/why-is-the-price-per-oz-less-expensive-at-target-vs-branchbasicscom-1381964.md): The cost of doing business varies across sales channels, which is why our product offerings and pricing differ at Target compared to our online store. Shipping costs differ significantly between channels. For example, shipping a single bottle of Conc
- [Are the ingredients the same for Target vs. BranchBasics.com?](https://branchbasics.gorgias.help/en-US/are-the-ingredients-the-same-for-target-vs-branchbasicscom-1381965.md)
- [What is the dilution ratio of the Stain Remover?](https://branchbasics.gorgias.help/en-US/what-is-the-dilution-ratio-of-the-stain-remover-1382096.md): It is 1 part Concentrate to 9 parts water!
- [Why isn’t Branch Basics in my Target?](https://branchbasics.gorgias.help/en-US/why-isn%E2%80%99t-branch-basics-in-my-target-1421162.md): We are launching in select stores to start, but our goal is to be sold nationwide. If we aren’t sold in your Target, you can find us on Target.com!. Here is the link on all things Target, including our store locator.
- [Can I buy Branch Basics on Amazon?](https://branchbasics.gorgias.help/en-US/can-i-buy-branch-basics-on-amazon-1421163.md): Yes! You can purchase Branch Basics on Amazon.
- [Can I cancel this subscription order?](https://branchbasics.gorgias.help/en-US/can-i-cancel-this-subscription-order-244091.md): Thank you for being a subscriber! We'll do our best to cancel your order before it begins processing at our fulfillment center. You can contact us via this email form, and please include the order number in the message. Or, feel free to call us at 1-
- [How do I use a Pure Perks Rewards coupon code on a subscription order?](https://branchbasics.gorgias.help/en-US/how-do-i-use-a-pure-perks-rewards-coupon-code-on-a-subscription-order-244097.md): Thank you for being a subscriber!. Yes, you can add a Pure Perks Rewards coupon code to an upcoming subscription order. Just redeem a code from the points you have earned under "Pure Perks Rewards", and apply it in the discount code field of your nex
- [Can I use a gift card to pay for a subscription?](https://branchbasics.gorgias.help/en-US/can-i-use-a-gift-card-to-pay-for-a-subscription-434678.md): Thanks for your question! Unfortunately, our subscription platform does not have the ability to add a gift card. Gift Cards can be used for one-time orders only.
- [I updated my payment method. Can you reprocess my subscription order?](https://branchbasics.gorgias.help/en-US/i-updated-my-payment-method-can-you-reprocess-my-subscription-order-434683.md): Thank you for being a subscriber! The system will automatically try your payment again in the next day or two. But, if this is urgent and you want us to process it right away, please provide your information via this email form or call us at 800-414-
- [My subscription items are shipping separately. Can you help?](https://branchbasics.gorgias.help/en-US/my-subscription-items-are-shipping-separately-can-you-help-434684.md): Yes, we're happy to help! Please provide your order number or email address in this form, and we'll get back to you soon with a resolution. You can also call us at 800-414-1210 for help.
- [Is there a shipping fee on subscription orders?](https://branchbasics.gorgias.help/en-US/is-there-a-shipping-fee-on-subscription-orders-470155.md): Good question! There may be a shipping fee on your subscription order.
- [How can I cancel or make changes to my subscription?](https://branchbasics.gorgias.help/en-US/how-can-i-cancel-or-make-changes-to-my-subscription-824549.md): If you would like to cancel or make changes to your subscription, you can log-in to your Branch Basics account to see when your next order will process, make an edit, change a date, change an address, update your payment method, add a one-time item o
- [How can I update or remove my payment method?](https://branchbasics.gorgias.help/en-US/how-can-i-update-or-remove-my-payment-method-969098.md): Login to your Branch Basics account. Go to your Account Details page and you'll be able to add a new payment method there or remove it. Please note that you need to add a new payment method before you can delete/remove an old payment method. If you a
- [Can I add items to an existing subscription?](https://branchbasics.gorgias.help/en-US/can-i-add-items-to-an-existing-subscription-1347837.md): To add an item to your existing subscription and avoid creating a new order with additional shipping charges, visit the Subscription page and use the 'Add a Subscription' button located at the top right corner or scroll down to add items to your subs
- [Can I use my HSA/FSA card on my subscription?](https://branchbasics.gorgias.help/en-US/can-i-use-my-hsafsa-card-on-my-subscription-7267765.md): At this time you cannot use a HSA/FSA card for a subscription. If you are using a HSA/FSA card, you can only purchase a one-time order. Also, for the first order you do need confirm your eligibility with Flex. Once confirmed and after receiving your
- [How do I earn points in the Pure Perks loyalty program?](https://branchbasics.gorgias.help/en-US/how-do-i-earn-points-in-the-pure-perks-loyalty-program-764329.md): Pure Perks rewards you for your commitment to a clean and health-conscious lifestyle. Earn Pure Points through various activities and redeem them for exclusive rewards, discounts, and special offers. Earn points by signing up for a subscription, foll
- [Where can I locate my reward points and when will they be added to my account?](https://branchbasics.gorgias.help/en-US/where-can-i-locate-my-reward-points-and-when-will-they-be-added-to-my-account-764330.md): To locate your reward points, login to your Branch Basics account. You can see how many points you have at the top right of your screen. You can also click the "Pure Perks Rewards" section. Scroll down to redeem your points, find your redeemed codes,
- [Can I get rewards points for my previous orders?](https://branchbasics.gorgias.help/en-US/can-i-get-rewards-points-for-my-previous-orders-764334.md): Unfortunately, points cannot be awarded for purchases made prior to the Pure Perks loyalty program launch.
- [Do Pure Perks points expire?](https://branchbasics.gorgias.help/en-US/do-pure-perks-points-expire-764340.md): Yes, points will expire after 1 year of date earned. If you need further assistance with your Loyalty Points, please reach out to us at info@branchbasics.com.
- [Can I use my Pure Perks points with other discounts or promo codes?](https://branchbasics.gorgias.help/en-US/can-i-use-my-pure-perks-points-with-other-discounts-or-promo-codes-764347.md): Yes, you can use your points alongside other discounts or promo codes, but you cannot stack multiple Pure Perks reward codes on our site. You can only use one reward code at a time.
- [How do I refer a friend?](https://branchbasics.gorgias.help/en-US/how-do-i-refer-a-friend-764356.md): You can refer a friend through your Pure Points account portal. Just login to your account, click on the "Pure Perks Rewards" link on the left, and scroll down to the Refer a Friend section. Is there a limit to how many friends I can refer?. There is
- [How do I update my birthday to receive points?](https://branchbasics.gorgias.help/en-US/how-do-i-update-my-birthday-to-receive-points-1334241.md): We would be happy to help! Please email us at info@branchbasics.com with your correct birthday and we can update that for you.
- [Where can I find my referral link?](https://branchbasics.gorgias.help/en-US/where-can-i-find-my-referral-link-1334261.md): Thank you so much for referring your friend/family to Branch Basics! When you refer your friends, they will get $10 off their first order and you will get 400 points for each successful referral. Here is how you can find your link:. 1) Login to Branc
- [Does my Pure Perks tier status expire?](https://branchbasics.gorgias.help/en-US/does-my-pure-perks-tier-status-expire-1361147.md): No, your tier status does not expire. Instead, the actions you take will determine your tier status.
- [I redeemed my Pure Perks Points and now the code is gone. Where can I find my code?](https://branchbasics.gorgias.help/en-US/i-redeemed-my-pure-perks-points-and-now-the-code-is-gone-where-can-i-find-my-code-1362701.md)
- [What do I do with my Pure Perks Points?](https://branchbasics.gorgias.help/en-US/what-do-i-do-with-my-pure-perks-points-1542574.md): When you earn Pure Perk Points through various activities, you can redeem them for exclusive rewards, discounts, and special offers. You can also redeem your points for product!
- [I redeemed my points for product. Can I add it to my subscription?](https://branchbasics.gorgias.help/en-US/i-redeemed-my-points-for-product-can-i-add-it-to-my-subscription-1542598.md): Unfortunately, no you are not able to. When you redeem your Pure Perk Points for product, it must be a one time order. At this time, you cannot add it to your subscription.
- [When will I receive my birthday points? What if I just entered in my birthday?](https://branchbasics.gorgias.help/en-US/when-will-i-receive-my-birthday-points-what-if-i-just-entered-in-my-birthday-2405429.md): You will receive your points in your account on the day of your birthday. You can see the points under the "Rewards History" in the Pure Perks Rewards section. If you just entered in your date of birth, you will not receive the points for 30 days fro
- [How do I redeem my points for a code?](https://branchbasics.gorgias.help/en-US/how-do-i-redeem-my-points-for-a-code-3077959.md): Here is how you redeem your points for a discount code:. 1. Login to your Branch Basics account. 2. Click on the Pure Perks Rewards tab of your Account Portal. 3. View your point balance and redeem a rewards discount code. 4. Copy the code and paste