Someone used my link to order, but I didn't receive a referral coupon creditUpdated 4 days ago
Thank you for referring your friend to Branch Basics! We are so sorry that you didn’t get credit for the order! Referral reward coupon codes are sent via email one or two days after an order is successfully placed. If you have waited two days and have still not received an email from us with a referral reward coupon code, please reach out to us via the form below with your friend’s name and email address. We’ll confirm their order and send you a $10 off coupon code.
A step may have been missed when your friend ordered. Here’s what should happen:
A step may have been missed when your friend ordered. Here’s what should happen:
- You send your unique link to your friends: http://branchbasics.refr.cc/XXX
- Your friend clicks your link to get a $10 code
- Your friend clicks “SHOP NOW” (It’s super important that people click the link and purchase in the same browser)
- At checkout, your friend enters the code in the coupon field and they receive $10 off
- After they purchase, a $10 reward code is emailed to you one or two days later
It’s very important that your friends click on your personal referral link just before ordering. This is how the order gets tracked back to you. If your friend clicks on the link on their cell phone, but orders from their computer, the link will be lost.