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Branch Basics

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Thank you for your order and we are so sorry that you didn't receive the correct item(s). Please fill out the form below and include your order number as well as an explanation of the issue. You can even attached a photo of what you received.  We'll

My order was delivered, but I received the wrong item(s). How can we fix this?

Orders

Where can I buy Branch Basics?

Where is Branch Basics made?

How do I become an affiliate?

Does Branch Basics have a non-discrimination policy?

How do I unsubscribe from marketing communications?

Company

Are the Dishwasher Tablets plastic-free?

Are Branch Basics Dishwasher Tablets non-toxic?

Is Branch Basics a non-toxic alternative to conventional laundry detergents?

What does Branch Basics smell like? Is it a fragrance-free cleaning product?

Are Branch Basics cleaning products non-toxic?

Are Branch Basics cleaning products safe for babies and pets?

Does Branch Basics really clean?

Are Branch Basics cleaning products antibacterial? Does it disinfect?

Why are there multiple bottles when they all use the same Concentrate?

Technical questions about The Concentrate

Can I use my own cleaning bottles? What are the dilution ratios?

Why is my Concentrate a different color?

My foaming wash pump is sticking. What should I do?

What testing has been done on your products?

My scrub brush cracked and discolored. Is this normal?

Do you have Starter Kits with glass bottles?

What is the pH of the Gel Hand Soap?

Why is the Gel Hand Soap so expensive?

Why is there a color difference from one Gel Hand Soap to another?

Is the Gel Hand Soap pouch recyclable? How is it sustainable?

Can I purchase extra empty Gel Hand Soap bottles for my other bathrooms or can I use my own bottles?

Do I have to clean the Gel Hand Soap bottle out between refills?

The pump top to my soap bottle is broken. Can I get a replacement?

Does the Gel Hand Soap bottle or pump come in a different style or finish?

Are there different uses for the Gel Hand Soap (body/face wash, pets, babies)?

What does the Gel Hand Soap smell like? Can I add an essential oil?

How long will the Gel Hand Soap last?

Do you offer free samples of your products?

Are Branch Basics Products Safe for Septic Systems?

What are the white clumps in the Concentrate?

My spray trigger is broken, can you please send a replacement?

What is the foaming wash used for?

Is the Oxygen Boost Canister available for purchase?

Are your plastic bottles safe?

What is the difference between the Foaming Hand Wash and the Gel Hand Soap?

What is the shelf life of your products?

If I wanted to use the Concentrate for one bottle, how much would I get out of it?

Are your products cruelty and vegan free?

Is your packaging recyclable?

Do you have a user guide available in Spanish?

How do I prevent my soap from leaking and globbing?

What are the ingredients in your products?

Products

How do I use the Dishwasher Tablets?

How do I use Branch Basics' Oxygen Boost?

What's the best Concentrate-to-water ratio for laundry?

Can you use Branch Basics on baby clothes?

How do I detox my clothes and bedding with Branch Basics?

How do I use Branch Basics for laundry?

How do you fill Branch Basics bottles? What kind of water do you use?

How does Branch Basics Concentrate system work?

What can I clean with Branch Basics?

I'm struggling with laundry. Do you have any tips?

Is Branch Basics safe to use on my marble/granite/quartz?

How can I get the best results from Branch Basics dishwasher tablets?

Is it safe to wash my baby's clothes, toys, bottles, and highchair with Branch Basics?

Can I use Branch Basics in my HE washer?

Can I clean my fruits and vegetables with Branch Basics?

Can I add essential oils for a scent?

How can I use my Mini Concentrate for laundry when I travel?

Can I use Branch Basics in a carpet cleaner/upholstery machine?

How do I wash dishes by hand with Branch Basics?

Can I use the Oxygen Boost with my own laundry detergent?

Can I use Branch Basics to clean my fruits/vegetables?

Can Branch Basics be used to clean toys?

Can I use Branch Basics to clean my floor?

How do I clean wood furniture with Branch Basics?

Daily Shower Spray

Can I use the Gel Hand Soap in the Glass Foamer Bottle?

How do I refresh my Wool Dryer Balls?

Can I use the Concentrate in my dishwasher?

What kind of cloth should I use to clean with Branch Basics?

Usage

What are the shipping costs, shipping method, and shipping and delivery time?

Do you ship to Canada?

How can I order refills of The Concentrate?

How do I apply a coupon code to my order?

The tracking shows that my package delivered, but I didn't receive it.

I'm trying to use a coupon code, but it's not working.

How do I track my order?

There's an issue with the order I just placed. I need help.

My package was damaged in shipping. Can you help?

Can I cancel this order?

My order was delivered, but it's not correct. How can we fix this?

What is your return policy?

Do you do wholesale or bulk orders?

How can I change the shipping address on my order?

How can I edit my account information?

My package was lost in transit. Can you help?

I'm having trouble logging in to my account. Can you help?

Can I purchase individual bottles from your site?

I'm having technical issues with the Toss the Toxins Course. Can you help?

How do I delete my account?

How can I manage my Subscription?

Can I cancel this subscription order?

How can I use a referral code on a subscription order?

How do I cancel my subscription?

Can I use a gift card to pay for a subscription?

I updated my payment method. Can you reprocess my subscription order?

My subscription items are shipping separately. Can you help?

Is there a shipping fee on subscription orders?

Subscriptions

I'm a new customer and a friend sent me a link for $10 off. How do I use it?

Someone used my link to order, but I didn't receive a referral coupon credit

How can I join the Refer-a-Friend Program?

Can I use multiple referral reward codes at a time?

Referrals

My order was delivered, but it's not correct. How can we fix this?Updated 2 days ago