Shipping is free on orders of $35 or more in the contiguous US and for APO/FPO/DPO addresses! Orders under $35 to the contiguous US have a flat shipping rate of $8. Flat rate shipping outside of the contiguous US is $15 US/$21 CAD (Alaska, Hawaii, US
Yes, we ship to Canada! All orders to Canada ship via Passport to Canada and there is a flat $15.00 fee ($21 CAD) for shipping. Your local taxes will be calculated and collected at the time your order is placed. Duties will be applied to orders over
The easiest way to refill your Concentrate is to become a Branch Basics subscriber - an easy way to refill your Concentrate as frequently as you need AND get 10% off of each purchase. As a subscriber, you are able to choose your ship date and deliver
Discount codes can be entered at checkout in the "Gift card or discount code" field. If you forget to enter a discount code at checkout, just let us know by filling out the form below, including the order number in the message, and we are happy to ap
Thank you for your order! We're so sorry that you never received it!. Sometimes a package gets scanned as delivered, but it is really still on the delivery truck or it was dropped off at the wrong address. Please allow 48 hours for your package to de
We're sorry that you are having a challenge with a coupon code!. There are a few reasons that your coupon code may not be working. If you signed up for emails and texts and were supposed to receive a discount, please check for a banner at the top of
Thank you for your order! As soon as your order ships, you will get an email with the tracking information via email. Most orders ship within 1 to 2 business days after being placed. If you are unable to find this email, please reach out to use via t
We're glad you asked, because we're here to help!. Did you forget to apply a coupon code?. Do you want to add/remove items to your order?. Is the shipping address incorrect?. Just fill out the form below. Please include the order number and any other
We're happy to help! If we act quickly, we can catch an order before it begins processing and we can cancel it. Please fill out the form below and include your order number in the message. We'll do our best to cancel the order and refund your money b
Thank you for your order! Did you receive an incorrect item(s)? Was something damaged? Are you missing an item?. Please fill out the form below and include your order number as well as an explanation of the issue. You can even attached a photo of wha
If you are unhappy with your purchase for any reason, please contact us via the form below. We have a 60-day money-back guarantee, and we are happy to issue a product refund if you are not satisfied with your purchase. Please include your order numbe
Unfortunately, we do not do wholesale. If you want, you could take advantage of our auto ship subscription program that would automatically ship product to you on a monthly (or every 2 or 3 month) basis for 10% off. If this interests you, you can sig
Do you need to change your phone number? Name? Email address?. Unfortunately, customers are not able to update their email address, phone number or name, but we are happy to do it for you! Just fill out the form below and include your information and
Thank you for your order and we are SO SORRY to hear that your package was lost in transit. How disappointing! Please fill out the form below, and include your order number in the message and we will get back to you!
We're sorry to hear that! Please fill out the form below and include your email address and any additional information in the message. We would be happy to help you!.
We would be happy to help! Please fill out this form below and we will get back to you as soon as possible!.
We would be happy to help! Please fill out this form below and we will get back to you as soon as possible!.
If your package was stolen or not delivered, we will reship the missing items to you as quickly as possible. Please respond via this form with the details.
We're sorry to hear that your pump top is broken/not working! We would be happy to send a replacement. Please describe the situation below and include whether this is for a plastic or glass foaming (Chrome or Matte black) wash bottle, or if you need
Yes, we're happy send you a replacement scoop! Please submit this form and we'll take care of it for you! In the meantime, 1 scoop is equivalent to 2 TBSP.