Shipping Fees. Shipping is free on orders over $39 in the contiguous US and for APO/FPO/DPO addresses! Orders under $39 to the contiguous US have a flat shipping rate of $8. Flat rate shipping outside of the contiguous US is $15 (Alaska, Hawaii, US T
Yes, we ship to Canada! All orders to Canada ship UPS Standard to Canada and there is a flat $15.00 fee for shipping. Your local taxes will be calculated and collected at the time your order is placed. There are no additional fees for duty or taxes t
The easiest way to refill your Concentrate is to become a Branch Basics subscriber - an easy way to refill your Concentrate as frequently as you need AND get 10% off of each purchase. As a subscriber, you are able to choose your ship date and deliver
Discount codes can be entered at checkout in the "Gift card or discount code" field. If you forget to enter a discount code at checkout, just let us know by filling out the form below, including the order number in the message, and we are happy to ap
Thank you for your order! We're so sorry that you never received it!. Sometimes a package gets scanned as delivered, but it is really still on the delivery truck or it was dropped off at the wrong address. Please allow 48 hours for your package to de
We're sorry that you are having a challenge with a coupon code!. There are a few reasons that your coupon code may not be working. If you signed up for emails and texts and were supposed to receive a discount, please check for a banner at the top of
Thank you for your order! As soon as your order ships, you will get an email with the tracking information via email. Most orders ship within 1 to 2 business days after being placed. If you are unable to find this email, please reach out to use via t
We're glad you asked, because we're here to help!. Did you forget to apply a coupon code?. Do you want to add additional items to your order?. Is the shipping address incorrect?. Just fill out the form below. Please include the order number and any o
Thank you for your order and we are SO SORRY to hear that your package was damaged. How disappointing! We'll replace anything that is damaged in your order. Please fill out the form below, and include your order number in the message, letting us know
We're happy to help! If we act quickly, we can catch an order before it begins processing and we can cancel it. Please fill out the form below and include your order number in the message. We'll do our best to cancel the order and refund your money b
Thank you for your order and we are so sorry that it was not filled correctly! Please fill out the form below to send us a message. Please include your order number and an explanation of the issue. You can even attached a photo of what you received.
If you are unhappy with your purchase for any reason, please contact us via the form below. We have a 60-day money-back guarantee, and we are happy to issue a product refund if you are not satisfied with your purchase. Please include your order numbe
Unfortunately, we do not do wholesale. If you want, you could take advantage of our auto ship subscription program that would automatically ship product to you on a monthly (or every 2 or 3 month) basis for 10% off. If this interests you, you can sig
Please provide us with the correct shipping address as quickly as possible and we'll do our best to make the change before the order ships. If the order has already shipped, unfortunately it is too late to make changes. Please contact us via the form
Customers are not able to update their email address, but we are happy to do it for you! Just fill out the form below and include your old email address and your new email address in the message. We will take care of it for you!.
Thank you for your order and we are SO SORRY to hear that your package was lost in transit. How disappointing! Please fill out the form below, and include your order number in the message and we will get back to you!
We're sorry to hear that! Please fill out the form below and include your email address and any additional information in the message. We would be happy to help you!.
We're glad you asked, because we're here to help!. Just fill out the form below. Please include the order number and any other relevant information in the message, and we will get back to you!.