Can't find an answer to your question? Send us an email.

SHOP

TOSS THE TOXINS

Branch Basics

We&#x2019;re sorry your pump top is broken or not working. We&#x2019;d be happy to help with a replacement. We offer replacement parts for sale <a href="https://branchbasics.com/collections/accessories">here</a>.&#xA0;If you&#x2019;ve already contacted us and your email address is on file, you don&#x2019;t need to fill out another form. A team member will follow up with you by email.If you don&#x2019;t have an email address on file, please use our <a href="https://branchbasics.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact form</a> and indicate whether you need a pump for a plastic or glass foaming wash bottle (Chrome or Matte Black), or a new pump for a gel hand soap.

If a pump top is broken or not working, we can help with a replacement. If you already contacted us and have an email on file, our team will follow up by email; otherwise, use our contact form and tell us which bottle or pump you need.

The pump top to my soap bottle is broken or stopped working. Can I get a replacement?

Orders

Replacement

Where can I buy Branch Basics?

Where is Branch Basics made?

How do I become an affiliate?

Does Branch Basics have a non-discrimination policy?

How do I unsubscribe from marketing communications?

Company

What is the pH of The Concentrate?

Do I need to wipe down surfaces with water after cleaning with Branch Basics?

Is the Concentrate septic safe?

Why is my Concentrate a different color?

What are the white clumps in the Concentrate?

If I wanted to use the Concentrate for one bottle, how much would I get out of it?

Can I use my own cleaning bottles? What are the dilution ratios?

Why are there multiple bottles when they all use the same Concentrate?

Do you recommend the Concentrate Laundry Solution or Laundry Detergent powder? What's the difference?

Are Branch Basics cleaning products antibacterial? Does it disinfect?

How does Branch Basics Concentrate system work?

The Concentrate

Oxygen Boost

Can I use the Oxygen Boost with my own laundry detergent?

Can I use the Oxygen Boost as a bleach alternative?

Can I use Oxygen Boost with the Laundry Detergent powder?

What is the difference between the Oxygen Boost and the Laundry Detergent powder?

Can I use the Oxygen Boost with my colored clothing?

Laundry Detergent Powder

How many loads are in one Laundry Detergent pouch?

What are the ingredients for the Laundry Detergent Powder and what do they do?

The Laundry Detergent powder includes Sodium Lauryl Sulfoacetate. Is this the same thing as SLS?

Is the Laundry Detergent powder Made Safe Certified or EWG Verified?

What are the benefits of enzymes in the Laundry Detergent powder?

Can I use chlorine bleach with your Laundry Detergent powder?

Can I use vinegar or baking soda in my laundry with the Laundry Detergent powder?

Is Branch Basics a safe alternative to conventional laundry detergents?

Is the Laundry Detergent powder safe for baby clothes and to use around pets?

Do I need to pre-treat stains with the new Laundry Detergent powder?

Can I use the Laundry Detergent Powder to treat stains in laundry?

Can I use the Laundry Detergent Powder in my Front Loading Machine?

Laundry Detergent SDS

Gel Hand Soap

What is the difference between the Foaming Hand Wash and the Gel Hand Soap?

How many oz are in the Gel Hand Soap Bottle?

What does the Gel Hand Soap smell like? Can I add an essential oil?

What is the pH of the Gel Hand Soap?

Why is the Gel Hand Soap so expensive?

Why is there a color difference from one Gel Hand Soap to another?

Can I purchase extra empty Gel Hand Soap bottles for my other bathrooms or can I use my own bottles?

Do I have to clean the Gel Hand Soap bottle out between refills?

How long will the Gel Hand Soap last?

Does the Gel Hand Soap bottle or pump come in a different style or finish?

Can I use the Gel Hand Soap in the Glass Foamer Bottle?

Can I use the Gel Hand Soap for body/face wash, pets, babies, etc?

Beeswax Candle

Where is the candle made?

Does the candle have a scent?

Can I put the lid on after burning the candle?

Can I recycle the candle jar and the lid?

Does the candle come in a giftable box?

What are the candle and container made from?

What is the burn time of the candle?

How is a beeswax candle different from other candles?

How do I care for my candle?

Dishwasher Tablets

Dishwasher Tablets SDS

Are your plastic bottles safe?

Is your packaging recyclable?

Packaging

Do you offer free samples of your products?

Are your products septic safe?

Are Branch Basics cleaning products safe for babies and pets?

What is the shelf life?

Are your products cruelty free and vegan?

What does Branch Basics smell like? Is it a fragrance-free?

My scrub brush cracked and discolored. Is this normal?

Are Branch Basics cleaning products safe? Does it really clean?

What are the ingredients in your products?

What testing has been done on your products?

General Product Questions

Products

Is Branch Basics safe to use on my marble/granite/quartz?

How do I use Branch Basics to clean my stainless steel appliances?

How do I clean grease off of my cabinets?

What kind of cloth should I use to clean with Branch Basics?

The All-Purpose is leaving streaks on my countertops

Kitchen

Is it safe to wash baby clothes, toys, bottles, and highchair with Branch Basics?

Is the Concentrate Solution and the Laundry Detergent powder safe for baby clothes?

Baby

Laundry

Can I use Branch Basics in my HE washer?

How do I treat stains using Branch Basics?

How do I wash my delicate items?

I'm struggling with laundry. Do you have any tips?

How do I detox my clothes and bedding with Branch Basics?

How do I clean and detoxify my washer and dryer?

Do you have any fabric softener alternatives?

How do I refresh my Wool Dryer Balls?

What if the detergent cakes up in the washing machine dispenser?

Do I need to pre-treat stains with the Laundry Detergent powder?

How much Laundry Detergent powder do I use per load?

Where do I put the Laundry Detergent in my washer?

Is the Concentrate Solution and the Laundry Detergent powder safe to use around pets?

How do I clean my pets?

Can I use Branch Basics to clean my floors if I have pets?

Pets

How do I wash dishes by hand with Branch Basics?

How do I clean grease?

How do I get the best results from the Dishwasher Tablets?

Can I use the Concentrate in my dishwasher?

Dishes

Can I use the Gel Hand Soap for body/face wash, etc?

Can I use the Foaming Wash for body/face wash, etc?

Personal Care Alternatives

Personal Care

Can I use Branch Basics as a daily shower spray?

How do I use the Bathroom Solution?

How do I clean my bathroom grout?

Bathroom

How do I clean wood furniture?

How do I clean Faux Leather Furniture?

How do I clean my outdoor furniture?

Furniture

Can I use Branch Basics in a carpet cleaner/upholstery machine?

Can I use Branch Basics to clean my floor?

Floors/Carpet

How do you fill Branch Basics bottles? What kind of water do you use?

Do you have a user guide available in Spanish?

How can I use my Mini Concentrate for laundry when I travel?

Can I add essential oils for a scent?

General Usage

Usage

How can I edit my account information?

I'm having trouble logging in to my account. Can you help?

How do I delete my account?

I'm having technical issues with the Toss the Toxins Course. Can you help?

Do I have to create a Shop account to order through your site?

Account

How do I apply a coupon code to my order?

I'm trying to use a coupon code, but it's not working.

Coupon Code

What are the shipping costs, shipping method, and shipping and delivery time?

Do you ship to Canada?

Is there a shipping fee if I am subscribed?

Shipping

My spray trigger is not working, can you please send a replacement?

Do you have replacement scoops for the Oxygen Boost or Laundry Detergent powder?

I'm looking to replace a damaged item. Can you help?

My package was lost/damaged in transit. Can you help?

What should I do if my package was stolen or not delivered?

My order was delivered, but there's something wrong. How can we fix this?

Can I cancel this order?

The tracking shows that my package delivered, but I didn't receive it.

There's an issue with the order I just placed. I need help.

Order Issue

How can I order refills of The Concentrate?

How do I track my order?

What is your return policy?

Do you do wholesale or bulk orders?

What should I do if I don't receive notification emails for my orders?

Can I expedite my order?

Is Branch Basics HSA/FSA eligible?

General Order Questions

Why is the price per oz less expensive at Target vs BranchBasics.com?

Are the ingredients the same for Target vs. BranchBasics.com?

What is the dilution ratio of the Stain Remover?

Why isn’t Branch Basics in my Target?

Target FAQs

Can I buy Branch Basics on Amazon?

Amazon FAQs

Can I cancel this subscription order?

How do I use a Pure Perks Rewards coupon code on a subscription order?

Can I use a gift card to pay for a subscription?

I updated my payment method. Can you reprocess my subscription order?

My subscription items are shipping separately. Can you help?

Is there a shipping fee on subscription orders?

How can I cancel or make changes to my subscription?

How can I update or remove my payment method?

Can I add items to an existing subscription?

Can I use my HSA/FSA card on my subscription?

Subscriptions

How do I earn points in the Pure Perks loyalty program?

Where can I locate my reward points and when will they be added to my account?

Can I get rewards points for my previous orders?

Do Pure Perks points expire?

Can I use my Pure Perks points with other discounts or promo codes?

How do I refer a friend?

How do I update my birthday to receive points?

Where can I find my referral link?

Does my Pure Perks tier status expire?

I redeemed my Pure Perks Points and now the code is gone. Where can I find my code?

What do I do with my Pure Perks Points?

I redeemed my points for product. Can I add it to my subscription?

When will I receive my birthday points? What if I just entered in my birthday?

Loyalty

The pump top to my soap bottle is broken or stopped working. Can I get a replacement?Updated a day ago