Can't find an answer to your question? Send us an email.

SHOP

TOSS THE TOXINS

Branch Basics

<p>We&apos;re sorry to hear that your pump top is broken/not working! We would be happy to send a replacement. Please describe the situation below and include whether this is for a plastic or glass foaming (Chrome or Matte black) wash bottle, or if you need a new pump for a gel hand soap.&#xA0;</p><p>You may be able to clean your foamer pumps to get them working again. Here&apos;s a short how-to <a href="https://www.youtube.com/watch?v=mDv3vTCVSvA" target="_self">video</a>.</p><p><iframe src="https://contact.gorgias.help/embed/forms/0xufambc" height="1070" width="100%" frameborder="0" scrolling="no" data-gorgias-iframe-contact-form data-dashlane-frameid="1405"></iframe></p><p><br></p><script defer src="https://contact.gorgias.help/api/contact-forms/loader.js?v=2" data-gorgias-loader-contact-form></script><p><br></p>

We're sorry to hear that your pump top is broken/not working! We would be happy to send a replacement. Please describe the situation below and include whether this is for a plastic or glass foaming (Chrome or Matte black) wash bottle, or if you need

The pump top to my soap bottle is broken/stopped working. Can I get a replacement?

Orders

Where can I buy Branch Basics?

Where is Branch Basics made?

How do I become an affiliate?

Does Branch Basics have a non-discrimination policy?

How do I unsubscribe from marketing communications?

Company

The Concentrate

Laundry Detergent Powder

Gel Hand Soap

Beeswax Candle

Dishwasher Tablets

Branch Basics Packaging

General Branch Basics Product Questions

Why is my Concentrate a different color?

What are the white clumps in the Concentrate?

What are the ingredients in your products?

Do you recommend the Concentrate Laundry Solution or Laundry Detergent powder? What's the difference?

What is the difference between the Oxygen Boost and the Laundry Detergent powder?

What is the difference between the Foaming Hand Wash and the Gel Hand Soap?

Are Branch Basics cleaning products antibacterial? Does it disinfect?

Why are there multiple bottles when they all use the same Concentrate?

If I wanted to use the Concentrate for one bottle, how much would I get out of it?

Can I use my own cleaning bottles? What are the dilution ratios?

My scrub brush cracked and discolored. Is this normal?

Do you offer free samples of your products?

What is the foaming wash used for?

Products

How do I use Branch Basics Oxygen Boost? Can I use it with my own detergent?

How do I detox my clothes and bedding with Branch Basics?

How do I use Branch Basics for laundry?

How do you fill Branch Basics bottles? What kind of water do you use?

How does Branch Basics Concentrate system work?

What can I clean with Branch Basics?

I'm struggling with laundry. Do you have any tips?

Is Branch Basics safe to use on my marble/granite/quartz?

How can I get the best results from Branch Basics dishwasher tablets?

Is it safe to wash baby clothes, toys, bottles, and highchair with Branch Basics?

Can I use Branch Basics in my HE washer?

Can I clean my fruits and vegetables with Branch Basics?

Can I add essential oils for a scent?

How can I use my Mini Concentrate for laundry when I travel?

Can I use Branch Basics in a carpet cleaner/upholstery machine?

How do I wash dishes by hand with Branch Basics?

Can I use Branch Basics to clean my floor?

How do I clean wood furniture with Branch Basics?

Daily Shower Spray

How do I refresh my Wool Dryer Balls?

Can I use the Concentrate in my dishwasher?

What kind of cloth should I use to clean with Branch Basics?

Is the Laundry Detergent powder safe for baby clothes and to use around pets?

How much Laundry Detergent powder do I use per load?

Can I use the Laundry Detergent Powder to treat stains in laundry?

Can I use Oxygen Boost with the Laundry Detergent powder?

Do I need to pre-treat stains with the new Laundry Detergent powder?

What if the detergent cakes up in the washing machine dispenser?

Are there different uses for the Gel Hand Soap (body/face wash, pets, babies)?

Do you have a user guide available in Spanish?

Usage

What are the shipping costs, shipping method, and shipping and delivery time?

Do you ship to Canada?

How can I order refills of The Concentrate?

How do I apply a coupon code to my order?

The tracking shows that my package delivered, but I didn't receive it.

I'm trying to use a coupon code, but it's not working.

How do I track my order?

There's an issue with the order I just placed. I need help.

Can I cancel this order?

My order was delivered, but there's something wrong. How can we fix this?

What is your return policy?

Do you do wholesale or bulk orders?

How can I edit my account information?

My package was lost/damaged in transit. Can you help?

I'm having trouble logging in to my account. Can you help?

I'm having technical issues with the Toss the Toxins Course. Can you help?

How do I delete my account?

What should I do if my package was stolen or not delivered?

My spray trigger is broken, can you please send a replacement?

Do you have replacement scoops for the Oxygen Boost or Laundry Detergent powder?

The pump top to my soap bottle is broken/stopped working. Can I get a replacement?Updated a month ago