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General Order Questions

How can I order refills of The Concentrate?

The easiest way to refill your Concentrate is to become a Branch Basics subscriber - an easy way to refill your Concentrate as frequently as you need AND get 10% off of each purchase. As a subscriber, you are able to choose your ship date and deliver

How do I track my order?

Thank you for your order! As soon as your order ships, you will get an email with the tracking information via email. Most orders ship within 1 to 2 business days after being placed. If you are unable to find this email, please reach out to use via t

What is your return policy?

If you are unhappy with your purchase for any reason, please contact us via the form below. We have a 60-day money-back guarantee, and we are happy to issue a product refund if you are not satisfied with your purchase. Please include your order numbe

Do you do wholesale or bulk orders?

Unfortunately, we do not do wholesale. If you want, you could take advantage of our auto ship subscription program that would automatically ship product to you on a monthly (or every 2 or 3 month) basis for 10% off. If this interests you, you can sig

What should I do if I don't receive notification emails for my orders?

Occasionally, our notification emails might end up in your junk or promotions folder. We recommend searching your email with the subject heading: 'Your Order is Set to Ship in 3 Days' to locate them. If you haven't received a notification and want us

Can I expedite my order?

We do not typically offer rush shipping. However, in certain circumstances, we might be able to arrange expedited shipping as a one-time courtesy. Please note that once your order is processed and shipped, you will receive tracking information which