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Order Issue

My package was lost/damaged in transit. Can you help?

Thank you for your order and we are SO SORRY to hear that your package was lost in transit. How disappointing! Please fill out the form below, and include your order number in the message and we will get back to you!

What should I do if my package was stolen or not delivered?

If your package was stolen or not delivered, we will reship the missing items to you as quickly as possible. Please respond via this form with the details.

My order was delivered, but there's something wrong. How can we fix this?

Thank you for your order! Did you receive an incorrect item(s)? Was something damaged? Are you missing an item?. Please fill out the form below and include your order number as well as an explanation of the issue. You can even attached a photo of wha

Can I cancel this order?

We're happy to help! If we act quickly, we can catch an order before it begins processing and we can cancel it. Please fill out the form below and include your order number in the message. We'll do our best to cancel the order and refund your money b

The tracking shows that my package delivered, but I didn't receive it.

Thank you for your order! We're so sorry that you never received it!. Sometimes a package gets scanned as delivered, but it is really still on the delivery truck or it was dropped off at the wrong address. Please allow 48 hours for your package to de

There's an issue with the order I just placed. I need help.

We're glad you asked, because we're here to help!. Did you forget to apply a coupon code?. Did you forget to apply your points?. Do you want to add/remove items to your order?. Is the shipping address incorrect?. Just fill out the form below. Please