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Are the Dishwasher Tablets plastic-free?

Branch Basics Dishwasher Tablets are made without plastic film and held together by a plant-based binder. They're biodegradable and won't leave harmful microplastics in the water supply. Listen to our podcast Breaking Down Our Dishwasher Tablets for

Are Branch Basics Dishwasher Tablets non-toxic?

Branch Basics Dishwasher Tablets are non-toxic, fragrance-free and eco-friendly. They are a non-toxic alternative to conventional, toxic dishwasher detergents and pods. Our products are made of plant and mineral based natural ingredients, safe for al

Is Branch Basics a non-toxic alternative to conventional laundry detergents?

Yes, Branch Basics is a non-toxic alternative to conventional laundry detergents. Read How To Toss Your Toxic Laundry Detergent for more on why conventional laundry detergents are harmful to your health.

What does Branch Basics smell like? Is it a fragrance-free cleaning product?

Branch Basics is fragrance-free. The single word "fragrance" in an ingredient list is actually a recipe of hundreds of proprietary chemicals, some that are incredibly potent and dramatically affect the air quality of your home. We believe in creating

Are Branch Basics cleaning products non-toxic?

All Branch Basics cleaning products are non-toxic. Our products are made from plant and mineral based natural ingredients, are always fragrance-free and eco-friendly. All products are safe for humans, pets and the earth. Unfortunately, in the United

Are Branch Basics cleaning products safe for babies and pets?

Yes, our products are safe for babies and pets. Our ingredients are selected with the most sensitive in mind. Read The Journey To Our New Formula to learn more about our ingredients and our non-negotiables. For all things baby-related, check out Our

Does Branch Basics really clean?

Branch Basics is just as effective as conventional cleaning products, without harming the health of humans or the planet! Countertops, floor tiles, pots and pans, bathroom grime, dishes, laundry and so much more, Branch Basics can tackle the toughest

Are Branch Basics cleaning products antibacterial? Does it disinfect?

Branch Basics is not a disinfectant, sanitizer or antibacterial soap. Sanitizers and disinfectants work to kill germs while leaving them in place, which can actually kill good bacteria and create resistant superbugs when certain germs don’t die. Inst

Why are there multiple bottles when they all use the same Concentrate?

All of the different cleaning solutions (All-Purpose, Bathroom, Streak-Free, Foaming Wash and Laundry) use the same Concentrate, but each bottle has a different ratio of concentrate to water. Fill lines on the bottle labels make it easy to create the

Technical questions about The Concentrate

What is the pH of The Concentrate?. The pH of our Concentrate is 8.5 +/- 0.5. If you have a concern that requires a particular pH, we recommend that you fill your All-Purpose or Bathroom spray bottle with water and Concentrate and test the pH. Also t

Can I use my own cleaning bottles? What are the dilution ratios?

Yes, you can use your own refillable bottles. Visit Using Your Own Bottles For Branch Basics Concentrate for more, or scroll for dilution ratios. Here are our suggestions for dilution ratios with our powerful Concentrate:. For an All-Purpose Cleaner

Why is my Concentrate a different color?

The color difference is a completely normal variation of a natural product. Because our concentrate is a natural product, the color of the chamomile specifically varies in two ways: different crop yields have different colors and it gets darker with

My foaming wash pump is sticking. What should I do?

Most pump tops are designed to be used once and then thrown away. As you know, our bottles are refillable over and over again. The pumps just can't keep up forever!. You may be able to clean your foamer pumps to get them working again. Here's a short

What testing has been done on your products?

Read more here!.

My scrub brush cracked and discolored. Is this normal?

Yes, the wood of the scrub brush is untreated, so it is normal for it to get cracks and for there to be discoloration. We suggest not letting the brush soak in water for too long and let it dry with the bristles facing down. If it becomes so cracked

Do you have Starter Kits with glass bottles?

Yes, we have refillable glass spray bottles, laundry bottles and foaming wash bottles! If you want glass, we've got you covered.

What is the pH of the Gel Hand Soap?

The pH of our hand soap is between 5 and 6, which is slightly acidic and is what makes it skin neutral.

Why is the Gel Hand Soap so expensive?

The Hand Soap is comparable in price to other luxury hand soaps. What defines our hand soap though is our premium and innovative ingredients. We went above and beyond to source the highest quality ingredients that are safe, non-irritating and nourish

Why is there a color difference from one Gel Hand Soap to another?

The color difference you are seeing is completely normal. There is always a variation in color from batch to batch, and it's the normal variation of a natural product. Some cloudiness may appear if exposed to extreme cold for long. The liquid may bec

Is the Gel Hand Soap pouch recyclable? How is it sustainable?

Unfortunately, it is not recyclable. It is a conventional pouch. We did look into more eco-friendly options, but the compostable and recycled pouches were not sturdy enough to ship. The Hand Soap bottles are refillable, so you won't have to buy a new

Can I purchase extra empty Gel Hand Soap bottles for my other bathrooms or can I use my own bottles?

Unfortunately, we are not able to offer empty Gel Hand Soap bottles at this time. We only have filled Gel Hand Soap bottles available. We do not see any issues with using your own bottles, as long as they are a conventional soap pump.  Just make sure

Do I have to clean the Gel Hand Soap bottle out between refills?

No, you do not need to clean your bottle between refills. However, if the bottle is left empty for over a week, it would be a good idea to wash and rinse with some hand soap, Concentrate or household vinegar.

The pump top to my soap bottle is broken. Can I get a replacement?

We're sorry to hear that your pump top is broken! We're happy to send a replacement. Please describe the situation below and include whether this is for a plastic or glass foaming wash bottle, or if you need a new pump for a gel hand soap.

Does the Gel Hand Soap bottle or pump come in a different style or finish?

Unfortunately, we are not offering different colors or finishes at this time.

Are there different uses for the Gel Hand Soap (body/face wash, pets, babies)?

The Hand Soap has technically been designed as a hand wash product, but because it has been tested and passed for skin and eye irritation it can also be used as a face and/or body wash. Our hand soap will not irritate your eyes or skin. As with any p

What does the Gel Hand Soap smell like? Can I add an essential oil?

Our hand soap is fragrance free, which means we don't add any fragrance or any masking chemicals to cover the natural scent from our ingredients. If you detect a scent, that is the smell of our base (main) ingredients. You can add essential oils to B

How long will the Gel Hand Soap last?

You only need to use a very small amount for each hand wash, about the size of a dime, so this Gel Hand Soap can produce over 200 hand washes per bottle. The refill pouch will fill the bottle twice and we know from testing that the Gel Hand Soap is g

Do you offer free samples of your products?

We do not have free samples, but we do offer a $5 Trial Kit (plus shipping). We hope you'll give it a try!

Are Branch Basics Products Safe for Septic Systems?

Yes, our products are safe to use with septic systems!

What are the white clumps in the Concentrate?

Those white clumps are due to the cold air in storage/shipping causing the solids in our ingredients to clump together. Please put the bottle in a bowl or sink of hot water, and once the clumps go away, just give the bottle a shake and you're good to

My spray trigger is broken, can you please send a replacement?

What is the foaming wash used for?

Great question! There are many uses for our foaming wash. 1. Wash your hands with it, just like soap. 2. Use it as a body wash. 3. Get your pet nice an clean - It makes a great pet shampoo. 4. Clean your dishes. 5. Some people like using it as a sham

Is the Oxygen Boost Canister available for purchase?

Unfortunately, no. We transitioned away from the canister because we are trying to limit our environmental footprint. The pouches use a lot less plastic and we can ship a lot more of them on a pallet than we could with the canisters, and therefore li