Subscriptions

Can I cancel this subscription order?

Thank you for being a subscriber! We'll do our best to cancel your order before it begins processing at our fulfillment center. You can contact us via this email form, and please include the order number in the message. Or, feel free to call us at 1-

How do I use a Pure Perks Rewards coupon code on a subscription order?

Thank you for being a subscriber!. Yes, you can add a Pure Perks Rewards coupon code to an upcoming subscription order. Just redeem a code from the points you have earned under "Pure Perks Rewards", and apply it in the discount code field of your nex

Can I use a gift card to pay for a subscription?

Thanks for your question! Unfortunately, our subscription platform does not have the ability to add a gift card. Gift Cards can be used for one-time orders only.

I updated my payment method. Can you reprocess my subscription order?

Thank you for being a subscriber! The system will automatically try your payment again in the next day or two. But, if this is urgent and you want us to process it right away, please provide your information via this email form or call us at 800-414-

My subscription items are shipping separately. Can you help?

Yes, we're happy to help! Please provide your order number or email address in this form, and we'll get back to you soon with a resolution. You can also call us at 800-414-1210 for help.

Is there a shipping fee on subscription orders?

Good question! There may be a shipping fee on your subscription order.

How can I cancel or make changes to my subscription?

If you would like to cancel or make changes to your subscription, you can log-in to your Branch Basics account to see when your next order will process, make an edit, change a date, change an address, update your payment method, add a one-time item o

How can I update or remove my payment method?

Login to your Branch Basics account. Go to your Account Details page and you'll be able to add a new payment method there or remove it. Please note that you need to add a new payment method before you can delete/remove an old payment method. If you a

Can I add items to an existing subscription?

To add an item to your existing subscription and avoid creating a new order with additional shipping charges, visit the Subscription page and use the 'Add a Subscription' button located at the top right corner or scroll down to add items to your subs